Visitation from family and friends is important in the healing process of a patient. However, another key element for recovery is rest. Therefore, we ask that you respect our visiting hours and guidelines for the good of all patients in the hospital.
- Persons with cold or infections should not visit patient care areas.
- To protect the health and safety of our patients, guests and associates, the use of tobacco products is prohibited inside and outside of St. John River District Hospital and its off-site locations, including campus grounds and parking lots.
- Visitors may be asked to leave a patient’s room during tests, treatments or when other care is provided. Family involvement in patient care is encouraged in situations that are appropriate and acceptable to the patient.
- Visitors should be considerate of other patients by speaking softly while visiting.
- Gifts such as magazines or other reading materials, crossword puzzles and small crafts are fine. Keep in mind that patient rooms cannot accommodate large items. Check with the patient’s nurse regarding gifts of food or beverages because of possible diet restrictions.
- Fresh flowers are not allowed in the Intensive Care/Cardiac Care Units.
Medical/Surgical Patients - 11 a.m. to 8 p.m. daily. Visitors should be aged 2 and older. Children must be accompanied by an adult at all times.
ICU/CCU - Immediate family members only may visit for 10 minutes each hour around the clock.
Maternal/Child Health - Fathers are welcome to visit any time; siblings are welcome from 11 a.m. to 8 p.m. daily; immediate family and friends are welcome 11 a.m. to 8 p.m. daily; short visits are encouraged.
Family members are generally directed where to wait. There are also specially designed lounge areas available in the main lobby, near the ICU/CCU units, and in the outpatient surgery center.
Our multi-denominational Chapel is located off the main lobby, just across from the outpatient surgery waiting room for those who desire a quiet place for prayer and reflection.
Cell Phone Use
The use of cell phones is not permitted within the hospital.
Lost and Found
St. John River District Hospital cannot be responsible for lost or stolen items. However, missing articles can be retrieved from Human Resources. Please call (810) 329-5345 for more information.
St. John River District Hospital provides ample, free parking for patients, visitors and guests.
The main parking lot is located on the north side of the building and should be utilized for all hospital services other than the Emergency Department. Barrier-free restrooms are available adjacent to the lobby. Wheelchairs are available for use inside the entrance. If you need assistance, please ask the volunteer at the information desk.
Parking for the Emergency Department is located on the east side of the hospital, just off of M-29 (River Rd.)
All hospital entrances are barrier free.
The cafeteria is open for public and employee use. Food is available during the following times:
Monday-Friday:Breakfast: 7:00 a.m. – 10:30 a.m.; Lunch: 11:30 a.m. – 1:30 p.m.; Dinner: 5:30 p.m. – 6:45 p.m.
Weekends: The cafeteria is open on weekends for lunch and dinner only.
Guest meal trays are available for a fee of $5.00, with a 24-hour notice. Guest trays can be scheduled through your nurse or by contacting the Food & Nutrition Services Department by calling (810) 329-5344.
Vending machines are also located outside the cafeteria.
The Acorn Shop
The St. John River District Hospital Auxiliary gift shop, “The Acorn Shop,” is located in the hospital’s lobby and has a unique selection of gifts, jewelry, toiletries, flowers and cards for all occasions. The gift shop is open from 10 a.m. to 8 p.m. weekdays, Saturday from Noon to 4 p.m., and Sunday from 1 to 4 p.m.
The Healing Arts Center Gift Shop
St. John River District Hospital’s Healing Arts Center also has a gift shop located in the hospital off the main entrance. This shop offers a unique selection of items including: Burt’s Bee products, Willow Tree Angels, essential oils, candles, books relaxation tapes, and more.
St. John River District Hospital treats all patients equally and impartially, with understanding, compassion, and reflecting our concern for the dignity of human life. As a patient of St. John River District Hospital, you have certain rights and responsibilities, which are outlined in the hospital’s Patient Handbook. These apply equally to all patients and parents or legal guardians of children (including newborns), adolescents and psychiatric patients. If you are unhappy with your treatment or the service provided, please let the staff know. You may present grievances or recommend change without fear of recrimination or reprisal. If your concerns are not addressed in a timely and satisfactory manner, contact the hospital administration at (810) 329-5382.
You should bring all your insurance identification cards with you. This includes Blue Cross/Blue Shield, Medicare, employer group insurances and Medicaid.
In the event that you do not have insurance or your insurance coverage insufficiently covers your hospital bill, you will be contacted by a hospital representative to make financial arrangements for your stay.
The hospital will bill your insurance carrier for all verified and assigned coverages. The amount, if any, not covered by your insurance is payable when you are discharged, unless financial arrangements were made previously. You are responsible for insurance co-pays and deductibles. You may be contacted after you are discharged if there is any difference between the amount billed and the amount paid by your insurance company.
Your hospital bill includes all charges for supplies and services performed in the hospital, such as room fee, dietary service, nursing care, x-rays, laboratory services, medications, respiratory therapy, and any other treatment or therapies.
Spiritual Care Services
We recognize that your spiritual and emotional well-being are as important as your physical health.
We encourage you to have your pastor, priest, other members of the clergy or anyone providing you with spiritual or cultural support visit you while you are hospitalized. Clergy members of all faiths are welcome at St. John River District Hospital. If you prefer, the hospital staff can arrange for a member of the clergy to visit you.
The hospital has a chapel available for the use of ambulatory patients, families and other visitors. The chapel is open around the clock for prayer, meditation or quiet reading. Please consult your nurse if you wish to visit the chapel.
Ethics and Health Care
St. John River District Hospital has an Ethics Committee that will provide, free of charge, advisory consultations to patients, their families and health-care professionals who face difficult medical treatment issues. Times when an Ethics Committee consultation may be helpful include:
- Situations where there is serious disagreement among health-care providers or the patient’s family regarding a patient-care decision.
- Cases where help is needed in determining whether life-prolonging treatments, such as breathing machines or feeding tubes, should be started, continued or stopped.
An Ethics Committee consultation may be requested by contacting your nurse or nurse supervisor who will initiate the process.
For the Hearing Impaired
Please ask your nurse or other health care professional for assistance with any of these accommodations:
- Sign language interpreters
- Flash cards
Pay telephones throughout the hospital are hearing aid compatible. Upon request, patient telephones are available with volume controls to allow you to adjust the volume to a setting that is best for you. Hearing aid batteries are available free of charge to admitted patients upon request
Telecommunications Devices for the Deaf. The hospital is equipped with TDDs to assist in communicating with the hearing impaired. A TDD to receive your incoming calls is located at the switchboard. The number to call is (810) 329-8910. A TDD also is available for patient and visitor use upon request.
A registered dietitian will oversee your nutritional care. If you or a family member have questions regarding the diet the doctor has ordered for you, please call extension 5343.
An on-site pharmacy is available at St. John River District Hospital. Inpatient pharmacy hours are weekdays from 7 a.m. – 7 p.m. and weekends and holidays 7 a.m. – 5 p.m. The outpatient pharmacy hours are Monday – Thursday 7:15 a.m. – 4:15 p.m., Friday 8:30 a.m. – 4:15 p.m. and is closed on weekends and holidays.
St. John Providence Health System Physician Finder matches callers with physicians who most closely meet patients’ needs by specialty, insurance type, location and appointment availability. Call 1-888-757-5463 Monday through Friday from 8 a.m. to 5 p.m.
Home Care, Social Work and Discharge Planning
When you are discharged from St. John River District Hospital, you may need medical equipment (wheelchair, walker, etc.) on a temporary basis during your recovery or perhaps on a continuing basis. You may also need medical services, such as home health care nursing, physical therapy, or occupational therapy. Arrangements may also be necessary for you to have administration of medications or nutritional support. A comprehensive summary of names, addresses and telephone numbers of various providers of home health care services that are currently operating in the St. Clair County area is available for your use.
If you would like more information about a provider, please ask the Discharge Planner or the nursing staff. Many of the providers offer brochures and other information that are available per your request.
If you have any questions concerning a provider, please ask the Discharge Planner or the nursing staff.
Patient Relations Contact
The associates of St. John River District Hospital strive to give you the best care possible and to take into consideration your individual needs.
Your nurse can answer many of your questions and take care of most concerns that arise. However, you may wish to speak to a patient representative if you have any concerns. The patient representative’s job is to address your concerns, make suggestions, answer questions and provide support for you.
To arrange a visit by the patient representative, please call the Clinical Resource Manager at 5305 or Administration at extension 5382.
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