Reporting a Quality or Safety Concern

Patients and families at St. John Providence Health System hospitals have a variety of ways to express their satisfaction and concerns regarding their patient care experience. The individual may: 

• Mention any concerns or complaint to a nurse or nurse manager immediately so that the matter can be resolved to your satisfaction.
• Dial “0” for the hospital operator from any hospital phone, who will connect you with a staff member who can help.
• Contact the Patient Relations department through the appropriate hospital operator. Click here for the St. John Providence Health System directory.
• If an individual has any concerns about patient care and safety in the hospital that the hospital has not addressed, patients are encouraged to contact hospital management. 
• The individual also has the right to contact one or more of the following agencies:
• Centers for Medicare and Medicaid Services by calling 1-800-MED-ICARE. For the hearing impaired please dial 1-877-486-2048.
• The State of Michigan, Department of Community Health, Bureau of Health Systems by calling 1-800-882-6006.
• The Joint Commission by calling 1-800-994-6610, 9:30 a.m. to 6 p.m., Monday    through Friday, or by visiting http://www.jointcommission.org/
• If you are a Medicare Beneficiary and have a quality of care concern, you may call Michigan Peer Review Organization (MPRO) at 1-800-365-5899. If you are currently in the hospital and hearing impaired dial 1-800-365-5899, then dial 0 and ask for the TTY. If you are hearing impaired and at home use TTY dial 711 800-365-5899.