Patients and families at St. John Macomb-Oakland Hospital, Macomb Center, have a variety of ways to express their satisfaction and concerns regarding the quality of the services we have provided.
If you have a suggestion or concern regarding our services or your medical care, please notify our staff and they will assist you. The Customer Service Patient Request Line is available 24 hours a day to resolve concerns regarding your room, food, or nursing care. Please dial 586-573-5700 to access the Customer Service Patient Request Line.
If you prefer, you may contact the Patient Representative during business hours Monday through Friday, by calling 586-573-5696.
If attempts to resolve the concern are not acceptable to you or your family, you may obtain a copy of the "Citizens Guide for Filing a Complaint Against a Health Facility" which is published by the State of Michigan, Department of Consumer and Industry Services, Bureau of Health systems. This pamphlet explains how to file a formal complaint to the MDCIS and is available in public areas throughout the hospital. You may also receive a copy by contacting the Patient Representative at 586-573-5696 or by calling MCDIS at 1-800-882-6006.
St. John Providence Health System hospitals are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If your concerns cannot be resolved through the hospital, call JCAHO at 1-800-994-6610, 9:30 a.m. to 6 p.m. Monday-Friday.
In accordance with our Mission and Values, St. John Macomb-Oakland Hospital – Macomb Center is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. St. John Macomb-Oakland Hospital – Macomb Center offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care. Our financial aid policy reflects St. John Macomb-Oakland Hospital – Macomb Center’s dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations. Help may be available by contacting (866) 501-DOCS (3627), or in person at St. John Macomb-Oakland Hospital – Macomb Center.
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges.
In order to process claims efficiently, there is some information we will need:
- If you have health insurance -
We will need a copy of your insurance identification card. Depending on your coverage and deductible requirements, you may be asked to pay a deposit.
- If you are a member of an HMO or PPO -
Your plan may require that you obtain a second opinion prior to surgery or may require a pre-qualification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be responsible for paying all or part of the services not covered by your insurance.
- If you are covered by Medicare -
We will need a copy of your Medicare card to process your Medicare claim. You should be aware that the Medicare program specifically excludes payments for certain items and services for which you are responsible. Deductibles and co-payments also are the responsibility of the patient if no secondary health insurance coverage exists.
- If you are covered by Medicaid -
We will need a copy of your Medicaid card. Medicaid also has limitations on a number of services and items.
- If you have no insurance -
A representative of our Patient Accounts department will discuss financial arrangements with you. The Patient Account Representative can be reached at 586-573-5073.
- If you have questions about your bill -
Hospital bills are often confusing because of the complexity of services at the hospital. We have made every effort to make your bill simple, but if you have questions or need assistance, call the St. John Macomb-Oakland Hospital, Macomb Center, billing office at 1-888-329-0421.
- What is not on your bill -
In addition to a bill from St. John Macomb-Oakland Hospital, Macomb Center, you may also receive a bill from your physician, ambulance service, consulting physicians, radiologists and other medical professionals involved in your care. Questions about bills from other medical professionals need to be made directly to their offices.
St. John Macomb-Oakland Hospital, Macomb Center, will submit your bill to your insurance company and will do everything possible to expedite your claim. However, you should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.
St. John Macomb-Oakland Hospital, Macomb Center, has a chaplain and spiritual care volunteers who can provide spiritual and emotional guidance to patients and families of all religious denominations. Patients can also receive visits from their own clergy. Our staff can assist in contacting the patient's own clergy. A green Spiritual Support Request form is included in information patients receive upon admission.
Ethics is a system of moral principles and/or rules of conduct that are recognized by and associated with a certain group or culture.
St. John Macomb-Oakland Hospital, Macomb Center, is committed to providing health care that meets the highest of ethical standards.
Because complex ethical questions sometimes arise in a hospital setting, the hospital’s Ethics Committee was established to support and advise patients, families and caregivers as they work together to find solutions to difficult problems. The Ethics Committee is a multidisciplinary group made up of representatives from nursing, physicians, clergy and other staff. All members of the Ethics Committee have received education in addressing critical issues.
Patients, families, physicians and hospital staff may request the Ethics Committee review a particular case. To request an Ethics Committee consult, please contact any nurse, physician, or manager or call the Clinical Resource Management Manager at 586-573-5204 or 586-573-5010
During your hospital stay, you only need to bring a few personal items to the hospital such as bathrobe, slippers, reading materials and personal toiletries. The hospital provides soap, bed and bath linens. Toothbrush, toothpaste, comb, lotion and other personal items are available upon request.
Personal Belongings: Do not bring jewelry, money, cell phones or other valuables. The hospital is not an insurer of patient property and cannot be responsible for lost items. St. John Macomb-Oakland Hospital, Macomb Center, discourages the use of personally owned electrical equipment such as hair dryers, electric razors, radios and the like. For your safety the Clinical Engineering department, prior to use, must examine any electrical devices brought into the hospital.
Lost and Found: Unclaimed articles are turned into the Environmental Services department where they are kept for 90 days. To inquire about lost articles, call Environmental Services staff at 586-573-5273.
To obtain a birth certificate for babies born at St. John Macomb-Oakland Hospital, Macomb Center, call the Warren City Clerk's office at 586-574-4557 or visit the Warren City Clerk web site.
If you need a copy of your medical records, print and complete the Release of Medical Records Authorization form. Be sure to specify the dates of service and the type of information needed. If you are requesting records sent to you or to a physician outside of St. John Health, you will receive a bill. If you have any questions, please call us at 586-573-5080 and choose option 2.
Mail the authorization to:
St. John Macomb-Oakland Hospital, Macomb Center
Health Information Management
11800 East Twelve Mile Rd
Warren, MI 48093